We are lookin for Release manager:

Job Location: India [Bangalore]

OVER ALL OBJECTIVES:

• Own EOL roll-out releases for all countries.
• Plan, lead, coordinate and manage the deployment of EOL product releases for all countries.
• Own testing (sanity, UAT) & validation part of the roll-out releases
• Work closely with Deployment Manager.

SPECIFIC ASSIGNMENT:
Including but not limited to:

1. Communication about release deployment project for the different environments: UAT, Staging and Production etc (Create Parent OTRS ticket with details about a release)
2. Follow up with the Development team (IT Sol) for builds (Test builds, RCs & Final release GA package)
3. Lead the Release Readiness Review meeting & other relevant meetings (main contact: IT Sol, Deployment Manager (DM), Respective Business Managers)
4. Coordinate and actively participate to completeness/correctness of the SOP made available by IT Sol for each of the deployment projects, including progressive improvement for next versions. Is end accountable for this. (main contact: IT Sol, DM and updates in OTRS)
5. Follow up with the DM during deployments via OTRS
6. Communicate about the start of Testing/User Acceptance Testing and ensure testing sign-off is received from end customers.
7. Communication of meeting minutes and other information to relevant teams
8. Work closely with DM on planning, processes, and issues arising from release and ensure that resolution steps are in place and track the resolution diligently to completion. – including promotion to production (after office hours!)
9. Work closely with Senior Business Analyst for testing activities in roll-outs such as

• Smoke testing new deployments
• Ensure up-to-date, availability of Test platforms (for UAT, simulation…)
• Coordinate UATs of countries
• Support countries in their testing and coordinate issues
• Give green light / read light on behalf of countries for deployments

10. Update and maintain EOL application release list for Staging and Production environment.
11. Manage & maintain the release schedule in Enterprise Document Management system.
12. Prepare and populate the checklist for every deployment
13. General support for users requesting information (in the scope of deployment)
14. Updates to EOL Release and Deployment management Policy document / Process Document / 

         Procedure workflow / Improvement

REQUIRED PROFILE

PERSONAL SKILLS :

• Very good communication and interpersonal relation skills .
• Must be highly organized and self-managed since the role will interface in highly matrixed organization.

LANGUAGE SKILLS AND LEVEL EXPECTED : 

1. Fluent in English is essential. Knowledge of other EU languages is an asset.

TYPE AND DURATION OF PREVIOUS EXPERIENCE:

1. The ideal candidate should have 8 - 12 years of experience in IT deployment activities including planning, coordination, managing.
2. Experience in service industry is a must.
3. Good project management skills required.
4. Prior experience working with Europe based teams is highly preferred.

TECHNICAL KNOWLEDGE :

1. ITIL Process. Release Management. Good Awareness of Product Life Cycle.
2. Should have good experience in using the MS Project and Sharepoint for maintaining the plans

MANAGEMENT CAPABILITIES:

• Ability to manage multiple priorities.
• Self directed and Managed.
• Ability to influence and get the work done from various groups in Matrix organization, spread across Europe and Americas region.
• Assertive nature.
• ‘Own’ the Release and deployment management process.